Privacy Policy

1. Introduction

This policy explains how Remea, LLC and the Remea Ecosystem securely collects, uses, and protects your family's most critical generational information.

2. Information We Collect

• Identity Data: Name, email, password, and generational relationships.
• Device & Analytics Data: We collect technical system information about the devices you use and information about how you use the Service.
• Financial Data: Processed entirely by Stripe (we do not store or process full credit card numbers).
• Vault Data: Photos, encrypted documents, and memories uploaded to your timeline and Secure Vault.

3. Data Retention and Sharing

We keep personal information as long as we need it to provide our products, comply with legal obligations, or protect our or other's interests.

• Third-Party Processors: We share information with strict restrictions with vendors and service providers who assist us in providing the Service (such as secure backend hosting, AI model processing, and payment facilitation).
• No Sale of Data: We do not sell any of your personal information, as defined in laws such as the California Consumer Privacy Act (CCPA).

4. Children’s Privacy (COPPA)

Remea is committed to protecting the privacy of minors. We do not knowingly collect personal information directly from children under 13 without verifiable parental consent.

• Dependent Vaults: All data pertaining to minors is collected strictly through the Parent/Guardian acting as the Vault Custodian.
• Parental Rights: The Custodian retains the absolute right to review, edit, or request the complete deletion of a minor's data at any time by utilizing the dashboard or contacting support.

5. Post-Mortem Data Handling

As a digital legacy platform, the preservation of your data after death is a core function of the Service.

• Memorialization: Upon verified passing, accounts are transitioned to "Memorial Vaults." Data within these vaults is preserved securely as part of the ecosystem's Generational Tree.
• Access: Access to a Memorial Vault is strictly limited to the legally designated Custodian or verified heirs in accordance with our Terms of Service and applicable legacy laws.

6. Data Retention and Your Right to Deletion

You have the right to request the complete deletion of your Remea account and all associated personal data, media, and Vault assets. Due to the nature of our "Digital Legacy" and shared ecosystem, data deletion operates as follows:

A lapsed or canceled subscription is not account deletion. If a paid subscription ends, your account simply returns to the free Foundation tier — your data is never deleted, hidden, or made permanently inaccessible as a result, regardless of how long the account remains on the free tier. See our Terms of Service for the specific grace period and data-export details that apply in this situation.

How to Request Deletion:

• In-App: You may initiate an account deletion request by navigating to Settings > Account Settings > Delete Account within the Remea application.
• Web: You may submit a deletion request by contacting our Support Center at support@remeaeco.com with the subject line "Account Deletion Request."

Upon receiving a verified request, Remea, LLC will permanently delete your account, generational tree nodes, and encrypted vault storage from our active databases within 30 days, barring any data we are legally required to retain for compliance, tax, or legal defense purposes. Please note that data stored in immutable ledger formats or Entangled Data (information you have shared, contributed, or co-created that is now part of another user’s experience, e.g., a photo uploaded to a shared family tree) may be anonymized rather than destroyed, ensuring your personal identity is entirely decoupled from the historical record without breaking the ecosystem for remaining family members.

7. Security

We utilize industry-standard 256-bit encryption through our backend infrastructure (Supabase) to secure Vault assets. However, no digital transmission is completely secure.